International Shipping Fees and Duties
All orders are shipped with taxes and customs duties fully included in the price. This means you won’t encounter any unexpected fees upon delivery, regardless of your location.
Tracking Information
Once your order has shipped, you will receive tracking details via email. This tracking link allows you to monitor the progress of your delivery from our warehouse to your doorstep.
Order Delays and Lost Packages
While we do our best to ensure timely delivery, occasional delays may occur due to factors beyond our control, such as customs processing or carrier issues. We’ll keep you informed of any delays and work with our shipping partners to get your package to you as soon as possible.
If your package does not arrive or is confirmed lost, please contact us immediately at [email protected]. We’ll promptly arrange a replacement shipment at no additional cost to you.
Shipping Times and Coverage
Orders are typically processed and shipped within 1-3 business days. For orders including prescription lenses, please allow an additional 4-8 business days for custom lens crafting. Currently, we ship to Australia, Canada, Germany, Denmark, Finland, France, the United Kingdom, Netherlands, Norway, New Zealand, Sweden, and the United States. If your country is not listed, please contact us at [email protected] to inquire about possible arrangements.
Free Shipping Offer
We offer free standard shipping on all orders, with no minimum spend required! Standard shipping typically takes 14-21 days for delivery.
Return Policy
At LuxuEye, we strive to ensure your satisfaction with every purchase. If, for any reason, you are unsatisfied, we have a straightforward return policy in place to facilitate the process. Please take a moment to review our Refund & Returns Policy.
Contact Information
For further information or any shipping-related inquiries, please don’t hesitate to contact our dedicated customer service team at [email protected].
We appreciate your understanding and cooperation. Thank you for choosing LuxuEye.